Speak your shift the way you'd tell a workmate. It writes to a standard built for the person who reads it next — a coordinator, an OT, a plan reviewer. Not just for your own records.
The participant initially declined breakfast, stating she was not hungry, and accepted a cup of tea. She was hesitant about the planned outing but agreed shortly afterwards and engaged well throughout.
On exiting the vehicle the participant held the door for support more than is typical. No fall occurred and no injury was observed.
No typing. Your phone's own keyboard microphone does the talking.
When a plan gets reviewed, someone has to demonstrate the support is still needed, and the people deciding weren't there. An OT sees an hour a fortnight. A coordinator sees a report. You're the one in the house at 7am. That makes your record the evidence their case is built from.
"Good day. Helped her get up and dressed. Went to the shops. All fine."Six months of this describes someone who needs almost nothing.
"Required hands-on physical assistance to transfer from bed to chair, as on every shift this month. Verbal prompting was sufficient for dressing on 3 shifts early in the period; physical assistance was required on the other 11."Same shift. Same support. Only one of these holds up.
Better data. Stronger evidence. A better case at the next review.
Same shifts, same support, same person. The only thing that changes is what the record can prove.
Good records future-proof someone's supports. Thin ones quietly undermine them. The plan gets trimmed, the hours go, and a person loses support they genuinely needed. Not because it wasn't needed, but because of how it was written down.
None of which means writing things up as worse than they were. It means recording what actually happened, in enough detail that it counts for something.
The Note System. $67, instant download. Set up in under 30 minutes.
AI is very good at producing fluent, confident rubbish. "A lovely day, in great spirits" is grammatical, professional-looking, and worth nothing at a plan review. A polished bad note is worse than a rough one, because it looks finished so nobody checks it.
Every note comes back with a Check before submitting list: the things a reader will want to know that you didn't mention. General AI tools smooth over the gap, because that's what they're built to do. This one is instructed to name it and leave it to you.
Difficult, refused, non-compliant, attention-seeking — banned outright. The test built into it: could a camera have recorded it? If not, it's an interpretation, and it doesn't belong in the record unless you attribute it.
“Required hands-on assistance on 11 of 14 shifts” rather than “needed help”. That distinction is what a plan reviewer reads, and no tool knows to insist on it unless it has been told to.
That standard lives in one file you upload once. Which is why the notes come out the same on a bad day as a good one — and why, if anyone ever asks how you produce your records, you can hand them the document.
Consistency is what makes a note usable.
An app gives you two hundred individual notes. This gives you two hundred notes that add up — same sections, same standards, same specificity — so three months of them can be summarised into something a coordinator or an OT can act on. You can't summarise inconsistent notes into evidence. That's why nobody else offers the quarterly report.
Three parts, three jobs. Half an hour to set up, then three minutes a shift.
One file you upload into Claude, once. It sets the rules every note follows: structure, language standards, what must never happen, and what gets flagged back to you. Your business name and ABN appear on every record automatically.
24 pages. Setup, a guided practice run, the daily routine, monthly and quarterly habits, troubleshooting, and a competency record you sign and keep. Written for people who don't consider themselves good with technology.
Two printable A4 pages with the whole system on them, including the checks that confirm each step actually worked. Stick it on the fridge.
$67, one payment. Everything above, yours to keep.
It runs on Claude — a free AI assistant on your phone. Nothing else to buy, and nothing technical to learn.
Add your business name and ABN to the standards file, upload it into Claude, set up your folders. Every step has a check that tells you it worked.
Parked, engine off. Describe the shift like you'd tell a colleague. Give the participant's initials and your shift times — never a name.
Check every line and fix what's wrong. Say "file it" and you get a document named MW 2026-08-12 Progress Note, ready for your folder.
Three months of consistent notes summarise into the report OTs and coordinators actually want — and into the case for the supports a participant needs. Almost nobody sends one unasked.
Half an hour of setup stands between you and this. $67.
I run a registered supported independent living provider, which means I read shift notes. Hundreds of them a week.
The ones that don't hold up almost never come from people who don't care. They come from people working alone, who were never shown what a good note looks like. Work for a large provider and you're taught it in week one. Work for yourself and you're expected to already know.
Every support worker should feel confident using AI to produce records a coordinator can actually use. That's what gives a participant the best chance of keeping the funding they need, and it's the whole point of this.
Lucy
Solo Desk
$67, instant download. Runs on the free version of Claude.
“This is the best. I have been saying for months I need this support. The benefit of speech to text is amazing, and organising the notes to add value is a game changer.”
“This would turn my notes into more factual and tell a better story of what support was provided and required. It would definitely give more time back in a busy world when we are all going from one shift to the next.”
$67, one payment. Set up in under 30 minutes.
If paperwork is eating three to five hours of your week, this is built to take most of that back — three minutes a shift, written in the car park while it's still fresh.
For independent and sole-trader support workers in Australia.
About one hour of support work. Once. Not $15 a month, not $29 a month, not forever.
Get instant accessInstant download, yours to keep.
No subscription. No renewal. Nothing to cancel.
If you can send a voice message, you can do this. Setup is half an hour, every single step tells you how to know it worked before you move on, and there's a whole section on setting up your records written specifically for people who don't consider themselves good with technology. If you get stuck, there's a troubleshooting section covering the eight things that actually go wrong.
Using AI to help you write is fine. Putting a participant's private information into it is not. The first rule in this system is initials only — the participant's initials go in one header field and nowhere else, and you add the full name yourself afterwards in your own record. That distinction is most of what you're buying.
No. It can't open your folders, reach your cloud storage, or touch a provider's system. It only ever receives what you dictate, and only ever produces text on your screen. You copy that into your own file. The record is always yours, and no participant's name ever goes near it.
No, and be wary of anything claiming it will. It turns your rough spoken account into clear professional language and tells you what you've left out. You check it, correct it, and you remain the author of everything you submit. That isn't a limitation — it's the point.
Those apps are good at what they do, and if you want notes, invoicing and a calendar in one interface, one of them may suit you better. Be clear-eyed about it.
What they don't do is tell you whether the note is any good. They produce a note quickly; this teaches you what a note has to contain to hold up at a plan review, and sets a standard the writing follows every time. Different job.
On cost: $67 once is about a third of one year of a $15 monthly app, and it doesn't renew. If you have a lean month, it doesn't stop working.
In your own cloud storage, in folders you set up and name. Not in anyone's database.
That matters more than it sounds. If a software company folds, triples its price, or gets bought, records held inside it become hard to get out — export is usually the first thing that breaks. Yours are already yours. Nobody can raise the rent on them or hold them hostage.
No. There's a free version and the manual is written around it. Some features vary by plan and the manual explains what to do either way. No subscription and no ongoing cost beyond the $67.
No. Nothing can promise that, and anyone who says otherwise is selling you something. It helps you keep clearer records and find your own gaps before someone else does. Requirements change and depend on your circumstances — verify current ones with the NDIS Quality and Safeguards Commission.
Still got a question? Email me before you buy — I answer them myself.
A participant rings on Tuesday. The worker who can send a signable agreement that afternoon gets the job — often over someone better at the actual work. This is everything you need to be that person.
No payment now, and no obligation. You'll hear from me once, when it's ready.
Join the waitlistThe 15-minute self-audit — twenty-seven questions covering clearances, agreements, notes, incidents, scope and invoicing. It scores you and hands back a personalised list of what to fix first, with the urgent things flagged separately. It's the list someone would go through if something went wrong.
Take the self-audit →